Shipping Policy
We will be using royal mail/parcel force for our postage options and aim to have parcels sent within 5 working days. Once the items you have purchased are sent, I will provide you with your tracking number so that you can track yourself.
Please note that via royal mail it states that they aim for 24 hours but not that they guarantee 24 hours, the same goes for the 48 hour option for our large parcel option. So please keep this in mind. If there is any delay our end then we will contact you to let you know.
We can deliver to all addresses within the UK, but if you are from elsewhere Please do feel free to message and I can see what we can do for you regarding best options for postage.
Please contact us via our about section on the website where there is an option to submit a message. Alternatively you can inbox us on our Facebook page which is an F symbol on the very bottom of our about page.
​
Return & Exchange Policy
Our Shipping Policy
How We Do It
Every order is posted within 5 working days by Royal Mail tracked with signature requirement. Please allow up to 14 days for delivery. Once your order has been posted you will receive tracking info via email. So please do make sure you use the correct email address when filling out postage forms.
Please note Royal mail do not declare a parcel/item as lost until the following days have passed - 21 working days UK.
​
Additional postage charges - Applicable to all customers, additional postage will be payable if your parcel exceeds the weight or size of the standard shipping fee.
​
We cannot process your order as lost until the above days have passed as per Royal mail. If your order has not arrived after 21 working days from date of dispatch please get in touch at kerryjo@kezsprezzies.com, because of the formal nature of any lost packages, the correspondence needs to be via email only.